Dressed in a gown and wearing only shorts, I felt cold in the doctor's room. This was going to be a long night, I reminded myself, and popped a piece of cinnamon-flavoured gum in my mouth to freshen my breath. I quickly reviewed my clinical case so that I knew all the facts of my "fake" condition. The
OSCE examination was supposed to commence 15 minutes ago, and I had no idea why things were starting so late. Oh well, I thought to myself, time for me to sneak in a power nap. Afterall, I needed all the rest I could get before blitzing for 6 hours straight.
As I was just about to close my eyes, the clinical evaluator for my station came in. She looked a bit flustered, and I gathered that she too was unhappy about the lack of punctuality. We had a quick introduction before she started shuffling through her papers and getting organized. When she was finished preparing, we discussed about possible reasons why the examination was running behind schedule - could it be that some preceptors or standardized patients didn't show up, was there a mix-up in the organization, did some first-year medical students loose their way? We did not know, but clearly she was becoming more impatient with each passing moment.
Alas, we heard shuffling noises behind the door - the students were lining up and reading the triggers! A gentle knock on the door soon followed. The first medical student was ready to enter the room and perform their required duties. I was nervous for them.
A young man in his late twenties walked in. Upon entering the room, he washed his hands right away, introduced himself, asked me how I should be addressed, and asked permission to examine me - all standard procedures of a short clinical exchange. Did he forget the confidentiality spiel? I made a mental note of it. I could tell that he was anxious - it showed in his trembling hands and stuttering voice. He asked me to describe my symptoms and I gingerly recalled the information relevant to my clinical case. For some responses, I deliberately spoke in vague terms so as to prompt him to follow up with more focussed questions. There was nothing interesting or outstanding about my clinical presentation, but I noticed that the medical student was trying hard to study every response I made. Simultaneously, he was trying to work through a standard set of history-taking questions - past medical history, family history, taking any medications, drinking/smoking/recreational drug use, diet, etc. There were moments where he paused to recall a series of questions. This impacted the flow of the conversation. Who would have thought that communication could be so challenging in a clinical setting?
After the history-taking, he performed an abdominal examination on me. I had to lie across the bed in the room with my gown rolled up to my chest and drapes across my lower extremities. I felt vulnerable, self-conscious, and not surprisingly afraid. This random stranger was about to put his hands on my stomach and perform tests that would induce discomfort and pain. I could tell his hands were cold and I cringed at the prospect of having sweaty hands kneading at my skin. I was not prepared for this kind of up-front and physical interaction with a person entrusted to care for me. I had a rare glimpse of what it feels like to be a patient.
During this one-night stint, what did I learn about being a doctor? Sure, it is important to know how to take a proper history and physical examination. As you build a differential diagnosis about what the patient has, you have to be quick on your feet to process new information. It is important to ask the right questions that will guide your clinical judgment but not restrict the flow of the conversation. For example, when you ask a patient if they have experienced "fevers, chills, or nightsweats", you might get a response along the lines of "no." Does that mean that the patient is experiencing none of these symptoms or just a few of them? It doesn't hurt to clarify, summarize, or paraphrase in these circumstances. But these competencies alone do not separate average doctors from good ones.
Of all the medical students that I met that evening, who did I prefer to be my doctor? Those that showed empathy immediately caught my attention. One of my rehearsed opening statements consisted of telling the students that I was worried about my condition. Only a handful of students picked up on the opportunity to say, "I could imagine that going through this must be hard for you." A seemingly insignificant statement made a significant difference in my mood. Realistically, it's difficult to remember to be empathetic when your mind is juggling what you're trying to say, what you are seeing and hearing, and how everything fits together to paint a clinical picture. But showing empathy is crucial because it demonstrates that you genuinely care about the patient's plight and take interest in understanding their situation more deeply.
Of course, there are other things that a physician can do to show concern for the patient. For example, asking permission to perform certain procedures, explaining in lay terms what they are doing during an examination, warming their hands before touching the patient, and reassuring them that they made the right decision of coming in. These are all small actions that demonstrate respect and professionalism, the sum of which can have a huge impact on the patient's disposition. If we know that these displays of politeness and dignity are effective in building patient rapport, why do I still suspect that they are not emphasized enough in real life situations? No doubt there are competing objectives. In a brief 10 minute appointment, how do you know that you are showing enough empathy while balancing your duties of taking a thorough history and physical examination? Ten minutes is arguably not enough time to perform all these tasks, yet there is a point to be made about being efficient in the way you communicate. Of greater concern, how do you show that you are genuinely empathetic about your patient's plight when you have nothing in your past experiences to relate to what they're going through? For example, if a young pregnant female comes to see me about aborting her fetus, am I really in a position to understand what she is enduring? And finally, when does being genuine cross the emotional threshold in a way that biases your clinical judgment and renders your thought process irrational?
In that brief encounter between the physician and the patient, I almost find the weight of the physician's responsibilities overbearing.
WC