Dental insurance companies love me. I've only used the McMaster student dental plan twice in the last four years. Both times involved a regular checkup and two sets of X-rays. During my second time, which was last week, I saw a new dentist on campus. The cleaning and X-ray imaging was performed by an assistant, while the dentist did a thorough assessment and inspection of my teeth, palate, jaw, and other parts of the mouth. She also interpreted the X-ray findings and found three impacted wisdom teeth and a cavity between a molar and pre-molar (egad!). I was impressed by the efficiency of this system and it reminded me of the setup of the primary care clinic in the McMaster Student Centre. At this clinic, a nurse records a patient's history on a computer software program, which is then thoroughly examined and followed through by a doctor. Having a system like this in place provides a few benefits: nurses and doctors learn to work cooperatively together, the doctor can determine the complexity of a case before actually meeting the patient, and a proper division of responsibility ensures that services are carried out at the least possible cost.
However, there are also potential pitfalls to this system. With any history-taking procedure, the type of questions asked directs what the patient will reveal. Information that the nurses gather will be filtered according to their interview style. Therefore, the doctor who follows up with the patient will only be able to build on the nurse's foundation - a bad thing if it turns out that he/she missed something important. This is the price that is paid for efficiency. Of course, one can make the counter-argument that improper diagnoses do not happen frequently, that a more efficient system allows for more patients to be seen per hour.
Bringing it back to my dental experience, a dental assistant's responsibilities are uniquely different from a nurse's. The assistant does not do any history-taking (at least mine didn't) and they are highly specialized in performing certain tasks, such as cleaning teeth and taking X-rays. With practice, an assistant can become more efficient in doing their selected responsibilities than a dentist. On the surface, this type of system does not seem to come with the same bag of problems that may be present in a primary care setting where nurses and doctors have to work together. In fact, as a client, I prefer this system because I will pay less if an assistant performs most of the mundane tasks. With this in mind, can the argument for more highly specialized roles be extended to a primary care setting? This seems to contradict the very nature of this field, which is purposely wide in scope to ensure a first point of consultation for patients.
WC
However, there are also potential pitfalls to this system. With any history-taking procedure, the type of questions asked directs what the patient will reveal. Information that the nurses gather will be filtered according to their interview style. Therefore, the doctor who follows up with the patient will only be able to build on the nurse's foundation - a bad thing if it turns out that he/she missed something important. This is the price that is paid for efficiency. Of course, one can make the counter-argument that improper diagnoses do not happen frequently, that a more efficient system allows for more patients to be seen per hour.
Bringing it back to my dental experience, a dental assistant's responsibilities are uniquely different from a nurse's. The assistant does not do any history-taking (at least mine didn't) and they are highly specialized in performing certain tasks, such as cleaning teeth and taking X-rays. With practice, an assistant can become more efficient in doing their selected responsibilities than a dentist. On the surface, this type of system does not seem to come with the same bag of problems that may be present in a primary care setting where nurses and doctors have to work together. In fact, as a client, I prefer this system because I will pay less if an assistant performs most of the mundane tasks. With this in mind, can the argument for more highly specialized roles be extended to a primary care setting? This seems to contradict the very nature of this field, which is purposely wide in scope to ensure a first point of consultation for patients.
WC